Senior Claims Specialist (m/f/d)

Are you someone who doesn't let unjustified claims go unchallenged? Do you enjoy investigating discrepancies, negotiating with major retail customers, and turning disputed amounts into recovered cash?

YOUR RESPONSIBILITIES

• Own retail claims: Independently manage claims, deductions, penalties, and disputed payments from investigation through to resolution.
• Recover outstanding receivables: Challenge unjustified deductions, negotiate with retail customers, and ensure timely follow-up on open balances.
• Investigate discrepancies: Analyse contracts, invoices, delivery documents, payment records, and logistics data to identify the root causes of claims.
• Collaborate across departments: Work closely with Sales, Finance, Accounting, and Logistics to resolve disputes and ensure accurate documentation.
• Prevent recurring claims: Identify patterns in retailer deductions and develop solutions to reduce future financial losses.
• Improve processes: Establish structured claims tracking, reporting, and documentation while supporting automation and digitalisation initiatives.
• Ensure transparency: Maintain accurate case records, monitor deadlines, and report on outstanding claims, recoveries, and recurring issues.

YOUR PROFILE

• Relevant experience: Several years of experience in Claims Management, Accounts Receivable Disputes, Deduction Management, or a comparable commercial finance role.
• Retail understanding: Ideally, experience working with FMCG companies, major retailers, grocery chains, discounters, or drugstores.
• Strong analytical skills: Ability to investigate complex discrepancies, interpret customer agreements, and identify unjustified deductions.
• Negotiation skills: Confident, persistent, and professional when challenging claims and communicating with external customers.
• Systems expertise: Advanced Excel skills and experience working with ERP systems; SAP Business One is an advantage.
• Ownership mentality: Highly structured, detail-oriented, and determined to resolve cases rather than simply process them.
• Collaborative approach: Comfortable working across departments and driving solutions in a fast-paced environment.
• Language skills: Strong German communication skills, both written and spoken; English is an advantage.

WHY IRONMAXX?